Q
& A
Q: How
do I select a microscope which fits my needs?
A: You may get
some basic knowledge from our Purchase
Guide
Q: What is the shipping
and insurance cost? Is there any discount on multiple item
purchase?
A: Shipping options and costs are listed in eBay's
corresponding section right below auction description.
Combined shipping
discount is available if you purchase multiple items before
you pay. The total shipping cost would be: 100% of the first
item with highest shipping cost + 50% of the item with second
highest shipping cost. From the third item on, shipping
is free, except specified otherwise in the description.
Please wait for
our eBay invoice if you don't know how to adjust it. In
case you want to purchase more items after you've paid for
the previous items, you may still get a chance to have combined
shipping discount if you send us an email before we ship
AND get the confirmation email from us.
Q: What are your store warranty, payment, shipping
& return policies?
A: We have five
(5) year warranty on all new microscopes and one (1) year
warranty on all accessories and parts. Please check our
eBay
store policies for payment, shipping, return and
warranty policies.
Attention: RMA (Return Merchandise
Authorization) number and return instruction must be obtained
via email before any returns. Return without a RMA number
will be rejected and may cause significant delay for the
processing.
Q: I sent you an email but haven't got your answer for more
than 24 hours.
A: This may be
due to email spam filters or other restrictions. Please
read this important message: About
Communication
)
Sliding binocular head
